Last updated: 9 October 2026
This Privacy Policy explains how THe1 handles personal information collected through this website, including enquiries, requests for updates and applications to join the team. It concerns the website and its related communications. A property transaction or a service that requires additional information may be accompanied by further privacy information.
1. Who is responsible for your information?
The controller for the website is:
Raquel Frazão Unipessoal, Lda. VAT number: 516910531 Registered office: Rua Luís de Sttau Monteiro 163, 1dto 2785-055 S Domingos de Rana Portugal
For a privacy question or to exercise your rights, use the Contact page, select “Privacy request”, or write to the registered office above. You do not need to agree to marketing to contact us.
2. Information collected through the website
Depending on the form you complete, we receive your name, email address, telephone number, message, property or service interests, consultation preferences and any professional experience you provide when applying to join the team. Please do not include identity documents, bank details or other sensitive information in website messages.
We record the type and time of a submission, its originating page or property context, and the privacy and marketing choices submitted with it. Marketing consent is separate from an enquiry.
When you visit, the hosting infrastructure receives technical request information needed to deliver and protect the website, such as an IP address, requested URL, browser information and request time. Security controls also use request identifiers to limit abusive submissions. Administrator sign-in uses authentication and session records.
Client testimonials may be published with the client's approval, using the agreed first name or names and testimonial text. Private survey email addresses are not published.
3. Purposes and legal grounds
- Enquiries and requested consultations: to answer your questions and take steps you request before entering into a contract. General correspondence is handled on the basis of our legitimate interest in responding to people who contact us.
- Applications to join the team: to review and respond to your application and take steps at your request before a possible working relationship.
- Optional property or Journal updates: on the basis of your separate marketing consent. The website currently records subscription requests; an automated newsletter delivery service is not connected.
- Approved testimonials: on the basis of your consent to publication.
- Website operation and security: our legitimate interest in providing a functioning website, protecting accounts and preventing spam or abuse.
- Legal obligations and requests concerning your rights: where processing is necessary to meet applicable legal requirements.
Required fields are identified in the forms. Without the contact information needed for a request, we may be unable to respond. Optional marketing consent is not a condition of making an enquiry.
We do not use website submissions to make decisions with legal or similarly significant effects based solely on automated processing.
4. Access to and sharing of information
Website submissions are stored in the website's administration system and are accessible to authorised personnel handling the relevant request. Hosting and technical support providers may process information as necessary to operate and maintain the website.
Information may be shared with a professional involved in a service you request where necessary for that purpose, and with public authorities where legally required. Before a separate service requires additional sharing, the relevant privacy information should be provided to you. We do not sell your personal information.
Where processing involves a transfer outside the European Economic Area, the applicable data protection requirements for that transfer must be met, including an adequacy decision or appropriate safeguards where required. You can contact us to request information about the providers and safeguards relevant to your information.
5. Retention
We retain enquiry information for the time needed to respond to and follow up the request. The relevant period depends on whether the enquiry remains active, results in a continuing relationship, or must be retained to meet a legal obligation or establish, exercise or defend legal claims.
Application information is retained for the recruitment process concerned and any necessary follow-up. Marketing preferences are retained while the subscription remains active; withdrawal records may be retained as necessary to respect your choice and demonstrate how it was handled. Published testimonials are reviewed if consent is withdrawn.
Information should be deleted or anonymised when it is no longer necessary for its purpose, subject to applicable legal requirements. Browser storage periods are described in the Cookies Policy. Contact us for information about the retention of a particular request.
6. Security
The website uses HTTPS, an authenticated administration area and controls intended to restrict access and reduce abusive submissions. No online service can guarantee absolute security. Please use the Contact page to report a suspected issue affecting your information.
7. Your rights
Subject to the conditions in applicable data protection law, you may request access to, correction or deletion of your personal information, restriction of processing, or data portability. You may object to processing based on legitimate interests and to direct marketing. Where processing relies on consent, you can withdraw that consent without affecting the lawfulness of earlier processing.
Use the Contact page and select “Privacy request”, or write to our registered office. Include enough information to identify your request. We may need proportionate additional information to verify identity before disclosing personal data. Requests will be handled within the applicable legal time limits.
You may lodge a complaint with the Portuguese supervisory authority, Comissão Nacional de Proteção de Dados (CNPD), or another competent supervisory authority. The CNPD provides complaint forms at www.cnpd.pt/cidadaos/participacoes/.
8. Cookies and external websites
The Cookies Policy explains the browser storage used on this website and how to change your choices. No optional analytics or advertising tools are currently active.
External links lead to services with their own privacy practices. Review their policies before providing information to them.
9. Changes and contact
This policy may be updated to reflect changes to the website or how information is handled. The current version and revision date are displayed here. For questions, use the Contact page or our registered office.